Refunds and rescheduling

Last updated 3 November 2026

Rescheduling

You can move your slot for free up to 24 hours before it starts, using the link in your booking email.

If we can't hold your session

If we cancel and can't offer a new slot that works for you, we refund the full fee to your original payment method within 7 working days.

After booking

The fee is not refundable once the session has taken place, or if you miss your slot without rescheduling at least 24 hours ahead.

Payment issues

If you were charged twice or your payment went through but no booking was confirmed, write to us and we'll refund the extra charge within 7 working days.

Contact

Questions about this page: use the email on your booking confirmation.